Independent Campsite Reviews

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Reception was very odd, no smiles, casual, no “thank you”, nor “was everything ok” on departure. It's better to have nothing to do with the reception staff! For tent campers, it's worth knowing that there is no facility for freezer blocks – you'll have to pay 50cents for an ice bottle at the marché-plus – and if you want to have a barbecue, you'll have to bring your own (so I was told by the owner, when I asked if there was somewhere I could grill some food).

There's no restaurant (at least, at the end of June, the bar/restaurant was closed all the week).

The pitch was fine, large and shady.

Toilet blocks: they have put everything into these, no problem there. A key for each pitch to get access to the facilities (washbasin, WC, shower, mirror) very clean.

Pool: Very good, especially when there are just a few in the water, but the slides left there mark!

Activities: nothing while we were there.

Location: very good, close to the centre and the beach, not far from La Turballe, Guérande, La Baule, Pouligen, Croizic, where the markets are very good to visit.

Disappointed.

I am from Piriac, but I've lived in Paris for 6 years.

The parents of a childhood friend were the previous owners of this site, great people, ready to do anything for their clients, who they treated as their guests.

So it was natural that I recommended this campsite to my colleagues and friends for my wedding on 25 June 2010.

Result: no welcome, no entertainers, no night watch, terrible atmosphere, bedlinen was dirty, and to crown it all, one of my friends received an inflammatory letter, completely unfounded, saying that they had left the accommodation in a deplorable state. Believe me, I know my friend well, they're a maniac for cleaning!

I am terribly disappointed, Armor Héol has lost its heart.

Pleasant campsite, clean, good location, with night-time security.

Pitches good, good size, well marked.

Toilet facilities very clean.

Activities: pool, entertainment, games, no problem there.

Price: expensive, but there are lots of facilities.

Ambiance: Reception needs attention, the staff were very cold, no kindness (we had booked for the weekend, Sunday at noon, we were asked to leave to make room for new arrivals!!!) and no smiles or apologies.

Terms: beware of errors – check everything carefully

We have known this campsite for 20 years, and we miss the old owners.

Arrival: the staff in reception were polite and friendly.

Pitch: Very good, shady, with lots of space.

Toilets: Clean, large, segregated male/female.

Playgrounds: Lots for the children, excellent for amusing the kids.

Pool: Very good indoor pool, and also outside, with slides, but the sun-beds were not very comfortable, and some were broken or missing bits. Not enough with adjustable backrest.

Location: Very good, close to the town, the beach, and to other places such as la Turballe, Guérande, etc.

Staff: The seasonal staff were very friendly, polite and kind to the children.

Entertainment: Very good for a 3-star site, and it finished around 11 or 11:30, so we could get to sleep.

What I missed was a shop with at least a minimum of essentials.

Le meilleur est à la fin !

J'ai 28 ans et j'ai toujours fait du camping (depuis que j'ai 6 mois) et j'ai jamais vu des patrons comme ça...

Accueil désagréable, il est 9h00 du matin le personnel dort encore, "désolé de vous déranger"

équipe incompétente,

ce n'est pas un restaurant mais un petit snack (frite pizza salade), et il ne faut pas être préssé (plus de 25 minutes pour 2 frites et il n'y avait que 2 tables de prises...)

Il y a un dépôt de pain, par contre c'est à partir de 8H30

L'espace aquatique est sympa, l'eau un peu froide (c'est une piscine chauffée mais pas de trop).

Les mobil home sont agréables (Le 6 place)

Si vous voulez dormir il faudra attendre la fin des animations ou aller ailleur, car le bruit de la musique est insupportable. On ne peut pas rentrer la voiture après 23H00 pour le bruit mais on n'entendrait pas un avion s'écraser à cause de la musique, souvent à plus de 0H00 !

On y est aller avec ma femme et ma fille de 16 mois.

Lors de la réservation personne ne nous a dit que nous allions nous coucher à 10 mètres "d'une boite de nuit". Il est pourtant évident qu'un bébé a besoin de dormir et qu'il ne va pas en boite le soir.

1er soir on ne dit rien, les gens ont le droit de s'amuser. 2eme soir, on ne va pas tenir la semaine si on dort pas un peu...

Je vais donc à l'accueil pour demander des explications...

On me répond que l'on va voir si on peut baisser un peu (ça veut tout dire ) la musique. Je demande alors s'il est possible de changer de mobil home et d'aller le plus loin possible de la piscine. Tout est plein... Malheur !!!

Le plus fort pour la fin :

On décide avec ma femme de partir est de demander le remboursement de la fin de la semaine. Il est 9H30. On me répond : " Revenez vers midi la responsable sera là". De retour à l'accueil vers midi, mauvaise fois des patrons (qui ne se sont même pas présentés).

"c'est un camping à animation c'est normal qu'il y ait du bruit"

"Si vous voulez du calme allez dans un camping à la ferme ou en Ardèche"

"On fait déjà un beau geste en vous remboursant" (peut être mais ce n'était pas convenu qu'il ait du bruit si tard, normalement après 23H il ne doit plus y avoir un bruit dans le camping)

Cerise sur le gâteau : "comme les départs se font avant 11HOO et qui'il est midi on vous compte un nuit de plus". Moi j'appel ça du vol !!!

Résultat : Vacances gâchées, retour à la maison, pas une excuse... pour une semaine à 760€ ça fait plaisir.

Je ne vous conseille pas ce camping :

Si vous n'aimez pas le bruit,

si vous avez des enfants qui se couche avant 23H ou minuit

si vous aimez une équipe compétente

si vous aimez les piscines chauffées

si vous aimez faire la fête : minuit c'est tôt pour se coucher, de plus la musique est nul

Hello,

We just left this campsite this morning, after spending a week there. The site is faithful to the image on their website, with a lovely pool, indoor and out, well maintained, and clean toilet blocks.

Food available (pizzas, vacuum-packed stuff, salads), various daytime activities, two people looking after children for activities morning and afternoon, gym, basketball, boules, table tennis, a sports coach who offered activities such as football, aquagym, stretching.

Now to some negative points:

Staff rather lacking in warmth, bar, food, reception, no ‘hello' from the manager, and no question of asking if all was well, neither on arrival, nor on leaving. The whole team seemed to hold back from their clients.

Evening activities were quite limited.

The big problems were the youngsters who would throw themselves from the slides into the pools, so you could find yourself in a dangerous position in the pool close to the slides. They sent these youngsters out in the morning, but they came back in the afternoon, so they closed the slides, so everyone was penalised for the few.

My advice: keep an eye on your children, even if they're of an independent age.

People without wristbands were coming into the pool all day. (The pool is free, but who are these people? Where is the security?)

In the evening, entertainment was sometimes cancelled.

Friday evening, first time we had seen a watchman, never seen sign of his Maglite the rest of the week. There was often a lot of noise at night, until 1am, lots of coming and going, and some young individuals shouting well into the night, I was up at 5am because of youngsters shouting at the end of the driveway.

Advice: take your earplugs!

The access gate to the pool did not work (which is worrying with a child under 6) and it wasn't repaired during the week. The gate was wedged with a bin beside it.

The depths of the pool were not clearly marked – you need your own tape measure to work out what the truth is.

The only people I congratulate are Séverine, Sophie and Laurent, who display some dedication, and the service personnel who work in the background.

Hello,

Our family has been going to Armor Héol for 19 years now! Lots of change since the beginning: pools, bar, heated pool etc.

Bot also lots of disappointments, especially in the most recent years! Prices rising, friendliness falling to non-existent levels! Landscaping that had been put in place and appreciated by everyone has been replaced by lovely weeds and a maintenance of the site roads that leaves a lot to be desired.

But what we miss most is the entertainment: previously there were activities morning, afternoon and evening for big and small, but now there are just occasional activities from time to time, with little variation. Where are the activities led by competent people, which the campers loved? Where is the welcome and the kindness that was so appreciated prior to these last 5 years? We miss (and we're not alone) the old owners who created this campsite! Many old regulars have now left, and for good reason. It's very disappointing.

What could be a nice, pleasant site, but spoiled by the unfriendly, clinical staff. My family and I arrived on a Sunday morning after a long journey. It was a quiet time of the year. We had booked a mobile home. We enquired at the reception desk to see if by any chance the accommodation was ready, given that it was a quiet time. We were told that we could only have access from 4pm. When we arrived back at 4pm, we were taken to the mobile home which obviously hadn't been used for a couple of weeks. Absolutely no reason why they couldn't have let us in slightly earlier! The water boiler had a fault which we reported. Nothing was done about it until 2 days later. As a stop gap, we were given a key to an outside loo and shower. No offer of a refund.

On arrival, you arrange for funds to be available for a fairly hefty deposit (£250). On departure, you make an appointment for someone to inspect your mobile home before the give the deposit back. At the appointed time, "Madam" arrived - no smiles or friendliness. Walked into the mobile home and checked every room, then proceeded to count every single plate, bowl, glass, cup, saucer, mug, knife and fork as well as everything else. Everything was immaculate and the mobile home had been cleaned from top to bottom, leaving nothing whatsoever for the staff to do. "Madam" then simply signed a chit, saying that it was "ok". We then had to present that at reception to get our deposit back. She then simply shrugged her shoulders and cleared off. No smiles or "please come back again sometime" etc.

It seems that despite paying fairly hefty rental prices, that they expect that the unit is left immaculate too!

On the positive side, the pool complex is nice, but that's about it. The bar staff and reception staff were not friendly and didn't do anything to make people feel welcome. The site is in a nice area.

One word of warning - some friends of ours who had a caravan had to leave to catch an early ferry on the Saturday (the main changeover day). They lock the site barriers late at night and don't unlock them until the next morning. Despite having a security chappie on duty, they were VERY reluctant to arrange for the gate to be opened to let our friends out slightly earlier than normal. In the end, they agreed, but only after our friends told them that if they wouldn't, they would park their caravan and car in the driveway overnight. If you are booked on an early ferry crossing, please bear this in mind.