Independent Campsite Reviews

Phone:

Fax:

Website:

Email:

Online maps:

Paper maps:

Ordnance Survey Explorer

Ordnance Survey Landranger

Latitude:

Longitude:

My daughter and myself arrived at Trevelgue Holiday Park on a Friday for a 2 night stay in a static caravan. I had paid £85 so I thought it had to be good value for money.....I was proven wrong. The caravan was very basic and old. We didn't have to get too comfortable though because after I had unpacked we were told we would need to move to another caravan as the boiler was not working. The caravan we moved to was disgusting! 'S63'. Old and dark. Door handle to the bedroom missing. Non matching bedroom doors. Tear in the ceiling and bedroom wall. My bed didn't just squeak everytime I moved - it also moved (as though the bed legs were about to collapse). Main bedroom window could not shut fully which made it very cold at night. The inspection certificate for the boiler said it was due for it's annual check June'07 (10 months ago). The boiler (right next to the main bedroom) made a constant loud humming noise the entire time. I had no sleep the first night (boiler noise, open window, squeaky and moving bed) I slept in the lounge the second night. I did complain to the receptionist, she said the caravan is for the 18-30's when the season starts. So???? The caravan is unfit, a health and safety hazard. It should not be used.

Just got back, caravan was fine but the experience was not good. If you are a family stay well away, woken every night by yobs returning at 4 in the morning swearing , and shouting, we had no idea from the website it would be such a hell hole.

Stayed in a caravan with wife and three kids. Had a wonderful time. The caravan was spotless clean. We made use of both the free indoor and outdoor pool, which the kids loved. They also do a disco/kids entertainment in the on site club, which we again used and the kids loved. Some noise at night from the campsite but was not too bad at all. Would recommend the site- I would use it again.

Without a doubt the worst and dirtiest caravan park we have ever been to. The caravans were filthy old and smelly, the people who worked in the store and chip shop were arrogant and rude, would never ever go there again. beware families you have been warned. What a waste of money, a holiday ruined for 3 families.

I have been spending my annual summer holidays at Trevelgue holiday Park for 9 years now. We enjoy each stay.

Some of the caravans are a bit worn now but each year theres a batch of new top of the range ones.

Who cares about the caravans anyway, you only eat and sleep in there! They're clean and tidy and the housekeeper does a fantastic job with her team (Sylvia I think her name is).

My two boys love the entertainment and que up at the door every evening waiting to get in there. The entertainment is brilliant, you won't find quality entertainment anywhere else. Last years production of Cinderella was hilarious with Adam as Buttons!

Some times you can here people returning from town but we have always felt safe with the security guards and have never been kept awake till the early hours.

I feel sorry for people who say they have had a bad experience, some of the messages on here are nonsense.

Arrived at the campsite on 25th July 2008 stayed 1/2 and hour. Booked a touring electric pitch on a family site. What a joke!!!! Pitches were behind the indoor swimming pool with portacabin facilities which were filthy. Main toilet block was situated up in the static caravan park and this was not much better. They also run an 18-30 club from this site and this is not mentioned on their brochure or on their internet site. This site is definitely not suitable for families with this club being run there. We were not able to use the outdoor swimming pool as this was for the 18-30. The family entertainment room was situated right next door to the nightclub! Am attempting to get a refund from Cranstar but customer services is not something they care about there as I have had no reply to my email or subsequent letter. Would not recommend this park to anyone!!!!!!

Yes there are some 18-30 groups on site, but we have experienced on previous sites a lot worse. They were allowed to use the shop and reception but can't blame them for wanting to use the toilets or showers etc- lots of portaloos for them -not really fair as high fees. Camping areas didn't live up to much but we were in a caravan booked less than two weeks ago so knew wouldn't have best - extremely clean, everything available, TV/DVD player, kettle microwave and toaster, effective fire and wonderful shower what more do you want/need? The inside pool was excellent, the outside seems equally inviting but didn't venture due to weather. Reception very helpful wrong key to second door on key ring and a bulb went first night dealt with before our return. Was not looking forward once read previously reviews but site exceeded our expectations - if want 5 star go and pay 5 star prices. Well worth the money we paid. Shop on site very expensive but convenient, also take away handy and if got children playground and kids club seemed a good amenity.

If anyone doubts any of the negative comments placed on this review they really should be committed. The only positive comments have been placed by barely pubescent 18-30 patrons (should be 18-13 from the behaviour displayed) or by 'friends' of the campsite. There is not one single redeeming feature about this hell-hole that can help offset the abject, pitiful, shocking lies told on their website in regard to it being a 'family friendly site'.

I honestly believe that there will be a murder or some other serious crime committed there before the authorities take on the owners and shut the place down.

Used condoms, soiled sanitary products, vomit, urine stinking caravans, sea-gull shit, delinquent teenagers riding around with their 'windows down and the system up', overflowing refuse collection points, screaming and screeching into the early hours, foul and abusive language as a constant, scores if not hundreds of similarly dressed 18-30 twats who are 'aving it large'. Just some of the memories that you can be assured of taking with you when your time is up in this cess pit of humanity. STAY AWAY or to put it another way AVOID THIS SITE LIKE THE PLAGUE.

We have been going to this site for a few years also. Yes October is fine, and normally I would have recommended this park. But...... we also had the misfortune to arrive for our summer vacation this year at the same time as the festivals. Never again will I come to this site. The language, drunken behaviour, filth etc was awful. I also had my youngsters with me who are 18 and 21 and they are both uni students and they have never ever seen anything like it!!!! We originally started off in a caravan at the top by the road where the late night buses run - What an experience! We did get a move, part way down the hill. Still noisy but bearable. Also found there were the odd caravans with young groups in amongst the family bit. We eventually got some money back, but had to stay as my disabled parents were also with us, and we couldn't really force them to move. I will unfortunately never go there again. Trevelgue - be fair, either be completely honest on your website, or change to just families or just 18-30's!!

Wish I'd read these reports before booking. If you think it's bad in half term or other holidays try staying there when a festival is happening half a mile away!

Basically everything that everyone has put here about noise, yobs, disgusting portaloos etc is true. I couldn't even stay one night, had to leave immediately. Manager mysteriously "unavailable" for 5 days thus far as I am demanding a refund.

We turned up first thing on a Friday morning to find a mud churned over crowded field full of drunken and stoned (one group openly smoking a joint in front of their tent) young people who seemed determined to make the place even filthier.

If it had been advertised as festival overflow, with portaloos and catering mainly for the worse elements of British youth, then fair enough, a warning is a warning. It was advertised as a clean campsite with excellent facilities and great staff.

I would advise you stay away unless you've watched a lot of "When yobs go wrong" or "Britain's streetfights" TV shows and thought they were documentaries about an ideal holiday destination.

I have just had the worst experience of my life. This camp should be shut down, and it should never be advertised as a family holiday camp. To turn up and find total chaos, total filth, hoards of 18/30s, two festivals, night buses that run every 5 mins through the lane at side of camp, that goes on until at least 5 am. No chance of sleep, language and behaviour that would make your hair curl, music played until 6.am, if you are lucky. If you complain you are just told it is only for the weekend, and it will all disappear, by Monday, but as we all save and look forward to our holiday, only to have it spoilt on your first day, why should families have to put up with it, you are not told of any of this when you book especially that the 18/30 camp is only a small fence between the two, every body should be able to do what they want on holiday, but to mix the two is wrong, as you have no way to prepare your self before you arrive, if like us you take teenagers 15/16 they will not be allowed to use the indoor pool unless the can prove the are staying on Trevelgue and not Smugglers Cove, the 18/30 camp, so be prepared to do battle. We also had a baby and two elderly people in our group, who also felt the same, so between us we spent £1300 on our holiday, only to have it spoilt. We went down to reception on the Sunday morning, to ask for our money back which they said yes to after a long drawn out discussion with the manager. We were told they money would go back on our cards straight away to give us a chance to go some where else, but after checking, it did not, so back we went to tell them only to be told it would take 2/3 days some times even 4, so we were then left with no option as to go to their other camp in Bude, which in contrast was what our holiday should have been, only down side outside pool, and not a lot on the camp but very helpful staff, very clean, and calm. I might seem as though I am hyping all this up but that morning I met and talked to over 50 families, that were asking for refunds as well as those that had had refunds but had nowhere so had to endure their holidays on this nightmare of a camp. So if I can stop other families from this experience I will be glad, so if you are 18/30 enjoy, but families beware.

It was with much anxiety that we arrived at Trevelgue. We had booked the holiday in March without reading any reviews as the website was very encouraging. Once the holiday was booked we stumbled across this website and were horrified to read the terrible reviews of the site. There were seven of us in total; myself, my husband, our three year old daughter, our 4 month old son, my parents and 14 year old sister. We tried to cancel the holiday because the idea of swearing youths at 3:00am didn't seem something we wanted to expose our young children to. We were unable to cancel the holiday so on the 16th August we turned up.

Checking in was swift, however we were told that the piped gas was out due to a problem with BP. We were told it should be sorted by later that afternoon and were given free food vouchers to use in the onsite canteen. We entered our caravan (the Ambassader plus) and were pleasantly surprised. It was very spacious and well equipped. There were bits of damage which would have been heartbreaking if it was my year old caravan, but overall we were pleased.

We used the canteen which was basic but satisfactory and were told by its owner that the gas would not be back on for another 2 days! We were given more vouchers.

The indoor pool was very good. Large, supervised and very clean. Our children loved it.

On one occasion the door handle to the bathroom broke and the door was locked so we went to reception to ask for help. The engineer was at the caravan ready to sort the problem before we had even returned from reception!!

On the subject of the noise...

Our pitch was situated very close to the indoor pool, the road through the park was behind our caravan (about 50 meters away) and apart from hearing people walking up the road - no later than about 11pm- we never had any trouble. From what I gather the Smugglers Haven site is right near the very top of Trevelgue, near to the touring caravan pitches and the camping pitches so if you were placed up towards that way you would have had issues with the noise. On our departure my dad overheard many other people complaining about the noise. There were always a lot of people, that we assumed were from Smugglers, around the park during the day. But they were not allowed to use the indoor pool and were limited to the outdoor pool. However, they were allowed to use the canteen/fish and chip shop which meant that it was often quite rowdy. The canteen closed at a decent time.

Overall the site was a million times better than we had expected it to be, but we put this down to our lucky location on the site. The facilities were great and our children had a lovely time. However, I doubt that we would go there again in case we weren't as lucky with our location.

Also, we went on holiday in this country for the first time after about 15 years of always going abroad because we thought it would be a cheaper, pleasant alternative to going abroad. While Cornwall is very very pretty, it also seems that everyone, everywhere is out to get as much money off you as possible. One day we spent about 15 pounds on parking alone! The best meals we had were at a McDonalds, a Pizza Hut, an Indian restaurant and a Chinese restaurant. We did find a nice hotel that did nice meals on the last day. We are definitely not junk food addicts but after days of spending small fortunes on mediocre meals we decided at least at these places we will know we can have a meal that is edible and affordable!

It ended up costing us the same amount of money for one week in this country as we normally spend in 2 in France. Not a good advert for the tourism industry in England.

We have just come back from this park. It was ok; the caravan was old but it was clean and tidy. I won't recommend for families, as there was rubbish and broken glass around the park. The problem being next door to a 18-30 club which is not mentioned on their web-site. I won't stay here again.

Hi there this is Steve again. I’ve been reading the reviews for this park: just to let you know it’s far from true. We’ve been going for about 13 years every year. Site very clean, caravans clean, nice swimming pool, very good entertainments team.

I found the entertainments manager a right idiot, rude, loud and up himself. The 2007 girls were excellent but the 2008 girls were dreadful, this has sealed the deal on me never going back again...I only went back a second year as I won it free in a raffle...NEVER AGAIN.

I have been going to Trevelgue Holiday Park for the last 4years in October half term also I have been in the summer holidays.

I have found the staff to be extremely helpful, the house keeping team put themselves out to help you and entertainment for children and adults is second to none. The entertainment manager Adam Spedding and his team do an excellent job keeping young and old entertained every night. Their enthusiasm is contagious and you won't find the variety of cabaret artistes at any other venue.

The caravans that I have stayed in have always been spotless.

They must be doing something right as the campsite was bulging at the seams this October and there wasn't an empty caravan on Trevelgue.

Every person that I spoke to was delighted with their holiday and some were booking for October 2009 before they left.

I shall be there next October.

Well done Trevelgue.

Sorry to hear the bad reviews of this park but they're utter crap. I've been visiting this park for about 11 years in October half term. The oldest caravans are about 10 years old but very clean. There are a lot of newer ones. Entertainment good, staff very friendly. Adams is a laugh.

Good points:-campsite was clean.nice area.refuse collections came at least twice in a week during a weeks stay.

Bad points:-was put in 1 bedroom caravan.we were 2 adults & 2 children family. the reception staff dis-organised.could'nt find us a caravan though we were already booked in. Asked for an extra duvet which we never recieved. complained about the fire door-or lack of.no windows opened far enough for any adults to escape.as it only had 1 door, the possibility of being burnt alive was excepytionally high.nothing was done about our concerns.

front door of caravan extremely stiff-also, got locked out of the caravan due to the lock having a mind of it's own.either old lock or spirits run the caravan!!

apart from these negative points enjoyed our cramped break.

Management should listen to all these concerns & complaints though.

Truly dreadful.

The noise from the Smugglers area goes on all night, not to mention drunken, often violent, youths staggering around relieving themselves wherever they fancy.

The caravan that we were in was dirty, cold, smelly and uncared for. Only one burner worked on the cooker and the floor covering in the twin bedroom was wet.

Don't bother to complain - the manager is severely lacking in customer service skills. He was unaware of any problems in the Smugglers area, strange considering that the police were there. He was similarly unsympathetic to damage caused to my vehicle.

What a load of shit. Went with 5 families and each caravan had problems. One of my friend's caravan's carpet was soaked through due to the plumbing (water coming out of the electric socket). Staples keeping the walling together.

When we got there they provided us with a one bedroom caravan for 2 adults and 2 children, we complain and they upgrade us to a 2 bedroomed caravan. This caravan had mould growing next to each window plus the corners of each room. Our boiler was leaking and our carpet was soaking as well. We put up with this caravan due to the first one having shit across the top of the bathroom which the cleaner's didn't clean.

All in all, the caravan park needs a upgrade, paint and daytime entertainment for families with children (due to the english weather). The whole place needs to be visited by the health and safety and let’s see if it remains open due to the poor maintenance in every department.

Told the reception we wanted to talk to the management, their reply was that the management was in a meeting and would not see us. But the manager walked past us and told us to write the complaint in a letter and they will deal with us later. We know of 6 families that went home before their time due to the place being a shit hole.

Highly not recommended for any families, let the 18-30 wreck the place because it wouldn't make much difference.

We have just returned from our holiday at Trevelgue and believe me, never again!!!!! We have two children and took my partner’s parents for a fun family holiday. We originally booked through the sun holiday offer, but we upgraded and extended our holiday for more luxury. What a rip off!! The caravan was filthy. I sat on the settee and fell through it. None of the internal doors shut and handles had fallen off some of them (and they had just been left on the floor) - my partner fixed some of the doors himself!!!! There were 1 inch gaps around all of the bedroom window and the heater in the bedroom did not work!! The gas fire had so much dust on it, it was a hazard!! The carpet was filthy, the kitchen was filthy, need I say more. We paid about £300 for the holiday (with the brochure price being £700 for the same week and same caravan) I wouldn’t have paid £100 if I knew what it was going to be like. Most of the caravans looked in very similar conditions. I would never recommend this camp site to anybody. I will also be informing The Sun Holiday of the condition of the park too.

I stayed at Trevelgue Holiday Campsite with my soon to be husband and young toddler - we had read the reviews prior to our arrival but are not shallow enough to be swayed by them.

When we arrived we were greeted by a very helpful and happy reception team, only too happy to do anything for us and were a total fountain of knowledge!! Credit where credit is due as they certainly get a lot of stick from other guests.

Our caravan was older, but we loved its personality ... just think, if the walls could speak!

The entertainment was top quality - London Palladium quality if you ask us .... in particular 'Adam' who was a delight to chat with! The bar staff were also as fabulous, matching the enthusiasm of the reception team!

Overall - it is a lively site, with a mix of all ages and interests ... It's nice to see in this day and age!

I read the reviews of this campsite the night before I was due to go, and nearly didn't, which is why I am now writing this.

The campsite does look a little tired, but that is the only fault I could find. The staff were lovely, and helpful; the indoor pool was fantastic, clean and well supervised. My caravan was the best I have stayed in.

The site itself was quiet, and I witnessed no yobbish behaviour. The entertainment was great. The shop was well stocked. I would certainly go there again.

I first went to Trevelgue over 30 years ago and have always had a great time. There have been years when as many as five families have travelled down with our touring vans. The last time I went was back in 2004, and yes, once again had a great time, so in August of this year (2009) thought I'd go back with my family and my brother and his family.

The only negative thing I can say about this site is that I thought it looked a little unloved -not dirty. Caravan was fine, only two small problems which were sorted ASAP. Swimming pool is fab, with lifeguard there at all times however there is in age that children are allowed to stay on their own, as there is with all swimming pools due to health and safety reasons.

The one thing I have always loved at this site is the club, the children’s entertainment is excellent as is the adult entertainment. Bar staff and the security staff are very pleasant. This year we met the entertainments manager and his team, and would just like to say what an excellent job they do of keeping you and your children entertained, they also take the time to sit and chat with as many people as possible in between their very busy schedule.

So please, if you are thinking of holidaying at Trevelgue, don't be put off by some of the negative reviews you may have read as in my opinion, overall, the site is fine and we will be holidaying here again.

Visited this campsite in August 2009. Read the reviews just prior to going but thought we would give it the benefit of the doubt. Arrived to a smelly caravan where all windows were caked in muck from bird droppings. The inside of the caravan had sticky finger marks everywhere. The loo leaked and raw sewage was going under the caravan which the staff didn't clean up for us and we had to smell it all week. The sink was dirty and two light fitting came down, one in the middle of the night! We had young men singing at 4-5 am every night which kept us awake and the park was littered with litter and dead cigarette ends everywhere. Certainly would not recommend.

We booked through the Sun holiday promotion as we have been on many of their holidays and have always been happy.

On arrival at the camp we were less than impressed parking was bad made worse by people trying to find their caravans.

The grass outside our van was littered with rubbish and glass.

The van stank of cigarette smoke and damp.

The toilet door was fitted with a very badly fitted lock and another on the outside complete with peep hole!

The oven grill didn’t work which made catering for a young family very difficult.

The fridge was so noisy we had to turn it off just to get some sleep.

The bedroom heater was badly rusted.

The blinds were all broken and the sofa bed sagged in the middle.

We visited the internet cafe which was empty but several of the computers were displaying error messages and the computers that were working were littered with rubbish.

The club was the worst bit of the holiday on entering we were all hit with a stench of stale beer, urine and cigarette smoke.

The club was filthy and run down not a nice place to stay at all!

We feel that we were completely misled about the park which the brochure promotes as a family park no mention of the 18/30 part of the park.

The park was full of drunken youngsters and staff would be more at home in Magaluf or Ibiza.

We left a day early because the kids begged us to.

the company needs to sort itself out family park or 18 / 30 anything goes park!

We were very very disappointed and would never holiday with them again.