Independent Campsite Reviews

Phone:

Fax:

Website:

Email:

Online maps:

Paper maps:

Ordnance Survey Explorer

Ordnance Survey Landranger

Latitude:

Longitude:

We stayed at Trevelgue Holiday Park between the 28th May and the 4th June 2010 with a lovely split screen camper van hired from O'Conners Campers, and with it being the VW & RTTS festival we were asked to park up in a field adjoining the campsite. We erected the awning for the camper van and settled down to enjoy a week in Cornwall...

All went well for the first three days, but on the 4th day, when we arrived back at the field we found that the gates to the field had been locked, and everything in the field had been removed including our awning and some of our personal belongings! Thinking that this had been done in error by Cranstar we asked to see the management to ask for some compensation (the total of the items removed being in the region of £500) but were amazed to find that the director in charge of the site simply refused to accept any liability - stating that if we did not have any hard evidence that Cranstar staff had removed the items they would not compensate us.

The discussion ended up with the same director asking us to leave his office in a very confrontational manner, leaving us to think that he, and Cranstar had very little concern as to the satisfaction of the customer.

We would strongly advise that you do not stay at Trevelgue Holiday Park!

We have been going to Trevelgue with our family for the last 28 years!

We have seen it grow over the years and enjoy all the facilities including a fantastic pool and Club.

All the staff are always very helpful and friendly and the entertainment team are a pleasure. They always make everyone very welcome.

A lot of the caravans are now brand new and very comfortable.

My family are growing up now but I look forward to taking my grandchildren to Trevelgue in future years.

Well done to all of you!

Everyone works so hard to make sure everyone enjoys their stay!

I will never return to this park.

It does have some positives - the entertainment was good, camping area was well kept and it has good facilities such as playground, swimming pools, bar with pool tables and nightly entertainment.

The accommodation, however, is the worst I have ever seen in any caravan park. The caravans are very dirty, smell of smoke and wet dogs. There is dog hair everywhere and they clearly don't clean the caravans - ever!

We looked at 4 caravans the day we booked in because I was not going to stay in the first two that we were offered. They had mould growing in the bedrooms, badly stained and filthy carpets and dirty beds. The last two were newer caravans with no mould. They were also dirty but in better condition than the first two. So despite the good facilities I will not return as where I eat and sleep is more important to me.

After reading the previous reviews, we set off for our short break with apprehension, not sure what to expect. How surprised we were when we arrived. The park is well set out with a shop that is fully stocked and reasonably priced. The staff were very friendly and on hand to help with any enquiries. The caravan, although a little shabby, was fine for our needs. The kitchen was well equipped and clean, and the shower worked well. The children's entertainment was excellent. My granddaughters had the time of their lives every evening with Dino and his "helpers" The swimming pool was clean and well set out for both experienced swimmers and those just learning.

My granddaughters want to go back again and we will definitely be booking another holiday here. My advice to anybody considering booking a holiday here is "go for it" you will not be disappointed

Just returned from Trevelgue holiday park with my husband and 2 young children.

We did a Sun holiday promotion but extended and upgraded our stay. Had a brill time, great location, clean spacious caravan, great facilities and lovely fresh meals in the Herbies diner. Swimming pool was huge, nice and warm and clean. It was strict families only and we witnessed a group of young lads being turned away from the indoor pool, not like one of the other reviewers on here.

Adam and his team in the Waves bar provided fab children's entertainment! Best I've seen (and we've seen a lot of campsite entertainers) I'm sure the adult shows were good too but as we have 2 young children it was back to the van after Dino said goodbye! all that dancing tired my 2 out!

I would recommend this park to anyone and we would love to go back someday!

Poor overall and a warning about discrepancies in charging.

We booked via the sun holidays for 3 nights at Trevelgue from 9th Sept.

Before completing our payment we called the contact number to clarify 'summer supplement' (as applicable). No further clarification was given within the paperwork, only that payments need to be completed prior to arrival. We were advised that the first 2 weeks in September were indeed still the summer season and that we needed to pay an additional £22:00 on top of the £11:25 service charge for 3 night stay. Having paid I needed to ask another question and was connected to their automatic contact advice service which clearly stated the 'summer supplement' was for July and August only. Trying to clarify any details with the staff by telephone or at reception proved impossible. If you have any queries at all the staff are rude and confrontational in manner. Many other groups holidaying at the same time did not pay this supplement and were not required to on arrival. Their paperwork contains a bold typed disclaimer - ALL SUPPLEMENTS PAID ARE NON-REFUNDABLE. So far I have not had any response to my written requests for an explanation.

Have just returned from a short break which we contemplated cutting shorter. The first caravan we were allotted was dirty, with mud on carpets and up the walls - shower was rusting with bits flaking off - cooker broken and unusable - toilet seat broken - toilet window had a 1 inch gap all the way around and looked as though it may fall out at any moment - tomato sauce on walls and table - heating should have been condemned along with caravan. (wish with hind sight I had taken photos)

We have stayed in various caravan parks and are not particularly fussy, using the caravan more as a base to come back to rather than spending much time there. I do however expect clean and safe - and am sure if these caravans were checked many would not pass the health and safety regulations that must be in place.

That being said the girl on reception immediately gave us another caravan which was a vast improvement on the first but still what you would expect as standard. The receptionist did not even question my list of faults with the caravan indicating that the staff were fully aware of the state it was in.

Finally - would I return to this site again???

NOT EVEN IF YOU PAID ME!!!!